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Hidden
Closet
www.HiddenCloset.net
sales@hiddencloset.net
1.866.544.8904
9am-8pm EST, Monday-Friday
CUSTOMER SERVICE BY PHONE
Representatives available by phone
1.866.544.8904,
9am-8pm EST, Monday-Friday
CUSTOMER SERVICE ONLINE
Assistance is available through email. You may contact
a Hidden Closet representative via email at
sales@hiddencloset.net.
PHONE ORDERS
Bulk orders and orders that include Lingerie items must be
ordered via phone with a live representative. You must
have a valid email address available for credit card orders.
ONLINE ORDERS
Non-Lingerie orders may be placed online. Please
review Hidden Closet's
Privacy Statement and
Return/Exchange Policy
prior to ordering online.
DELIVERY
Please allow up to 1-2 weeks for
Standard Delivery. You will
receive
email updates to assist you in tracking your order.
Rush Delivery
(up to 3-5 business days) is available. Please contact a
representative by phone
1.866.544.8904
for Rush Delivery options..
RETURN/EXCHANGE POLICY
Our goal is complete customer satisfaction. Because of the
nature of our lingerie products, all lingerie sales are
final. Non-lingerie items must be returned to Hidden
Closet in the condition you
received them and in the original packaging for a refund or
exchange. The customer is responsible for the safe
return of any item being shipped back to Hidden Closet. Refunds
and/or Exchanges must be requested within 30 days of the
date you receive order and approved by Hidden Closet. Once an
exchange
is approved and the original item has been received by
Hidden Closet, the replacement item(s) will be shipped
to you within 5 business days unless otherwise stated in
writing by Hidden Closet. Once a
refund
is approved and the returned item has been received by
Hidden Closet, a credit will be issued for the purchase
price, less shipping fees, to the credit card that was used
to make the purchase.
To
request a refund/exchange or if you have any questions
regarding this policy, please contact a Hidden Closet
representative at
1.866.544.8904 or via email
sales@hiddencloset.net. |