Hidden Closet

www.HiddenCloset.net

sales@hiddencloset.net

1.866.544.8904

9am-8pm EST, Monday-Friday

CUSTOMER SERVICE BY PHONE

Representatives available by phone 1.866.544.8904, 9am-8pm EST, Monday-Friday

CUSTOMER SERVICE ONLINE

Assistance is available through email.  You may contact a Hidden Closet representative via email at sales@hiddencloset.net.

PHONE ORDERS

Bulk orders and orders that include Lingerie items must be ordered via phone with a live representative.  You must have a valid email address available for credit card orders.

ONLINE ORDERS

Non-Lingerie orders may be placed online.  Please review Hidden Closet's Privacy Statement and Return/Exchange Policy prior to ordering online.

DELIVERY

Please allow up to 1-2 weeks for Standard Delivery.  You will receive email updates to assist you in tracking your order.  Rush Delivery (up to 3-5 business days) is available.  Please contact a representative by phone 1.866.544.8904 for Rush Delivery options..

RETURN/EXCHANGE POLICY

Our goal is complete customer satisfaction. Because of the nature of our lingerie products, all lingerie sales are final.  Non-lingerie items must be returned to Hidden Closet in the condition you received them and in the original packaging for a refund or exchange. The customer is responsible for the safe return of any item being shipped back to Hidden Closet. Refunds and/or Exchanges must be requested within 30 days of the date you receive order and approved by Hidden Closet. Once an exchange is approved and the original item has been received by Hidden Closet, the replacement item(s) will be shipped to you within 5 business days unless otherwise stated in writing by Hidden Closet. Once a refund is approved and the returned item has been received by Hidden Closet, a credit will be issued for the purchase price, less shipping fees, to the credit card that was used to make the purchase.

To request a refund/exchange or if you have any questions regarding this policy, please contact a Hidden Closet representative at 1.866.544.8904 or via email sales@hiddencloset.net.